Terms and Conditions
On The Hill Theatre Company Inc
ABN: 21 224 816 143
We are not in the business of data extraction and using your data to sell you more or to track where you have been on the internet.
We collect information about you during the checkout process on our store.
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- We will also pass your name and email address onto our production partners for the sole purpose of ensuring correct tickets at the event.
- In case of a COVID-19 case at one of our events, your details may also be shared with the Victorian Government for COVID-19 tracing purposes
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
All Credit Card transactions will be processed securely and no card details will be stored.
Payment is due before your ticket is issued or valid. Valid Tickets are required before entry into one of our productions will be given. For tuition and workshops payment is due prior to your lesson.
Refund/Dispute Resolution Policy
We think you will love it but if for any reason you are unhappy with our service please contact us on the details above.